Who we are
RAYA (raya.to and the RAYA apps) is run by Plovtech Solutions, a software company registered in Ireland. We are the data controller for the information described here. You can reach us at any time through the contact form.
No accounts, no tracking
There is no registration, no advertising and no analytics or tracking cookies. Fonts and files come from our own server, so no third party sees your visit.
Server logs
To keep RAYA safe and working, our server records each request: IP address, the country it comes from (looked up on our own server), page, time, browser type and response. Legal basis: our legitimate interest in security and reliability (GDPR Art. 6(1)(f)). Kept for 30 days, then deleted automatically.
Contact form and helpdesk
When you write to us we keep your name, your email, your phone if you give it, your message, any files you attach, and the IP address and country it was sent from (to stop abuse). We use them only to answer you and keep the conversation. Legal basis: your request (Art. 6(1)(b)) and our legitimate interest in preventing abuse (Art. 6(1)(f)). We keep a conversation only as long as needed to handle it.
Emails
Our replies are sent from our own mail server. Each email holds a private link to your conversation; anyone with the link can read it, so please don't forward it.
On your phone
The apps keep favourite stops, saved timetables, your Home photo and your rTools items on your device. They are not sent to us.
In the app: location
Only when you use Nearby, and only if you allow it. Your location is used on your phone to find the stops around you and is never sent to us. You can switch it off any time in Android settings.
In the app: camera and rTools
The camera is used only in rTools (QR Studio, Loyalty Cards, DocScan) and only when you open the scanner. Scans, cards, QR history and passwords stay on your phone; RAYA never uploads them.
Messages from the app
“Found an error?”, “Send feedback” and translation corrections go to our helpdesk with what you write, any screenshot you add, and your email only if you ask for a reply. Same use, legal basis and keeping time as the contact form.
Coffee Crew
If you support RAYA and tick “Show my name”, we show the name you chose and a fun level in the apps and on raya.to/support/. We never store or show amounts. Legal basis: your consent (Art. 6(1)(a)); write to us and we remove your name.
App install number
Each app makes a random number for itself when installed. It tells us how many devices use RAYA and received the picture of the day; it is not linked to your name, phone number or account (there are none).
Stop photos you send
You can send photos of a stop from the app only. We keep the photos, your first and last name, whether you want your name shown, your email if you give it, your app's install number (so the app can show you My photos) and the IP address and country they were sent from (to stop abuse). Camera data, including location, is removed from every photo. Before sending you confirm there are no faces or car number plates in them. A person at RAYA checks every photo by hand; nothing is shown before that. Approved photos go live on a day we choose, which the app shows you, with “© your name · RAYA” printed in the corner — or “© RAYA rider” if you chose not to show your name. Photos we don't accept are deleted within 30 days. Legal basis: your consent (Art. 6(1)(a)), which you can withdraw at any time from Help or by writing to us; we then remove the photos and your details.
Who helps us
Our server is hosted by Hostwinds in Amsterdam, the Netherlands. Backups are encrypted on our server before they are stored in Google Drive, so Google cannot read them. We never sell your data or share it with anyone else.
Cookies
The public website sets no cookies. Our staff area uses one strictly necessary sign-in cookie, which visitors never receive.
Your rights
You can ask to see, correct or delete your data, to restrict or object to its use, and to receive it in a portable form. See GDPR & your rights.
Changes
If we change this policy, we update the date below.
Last updated: 30.10.2026